Have you ever tried to get help from a real human at Google, Comcast, or — heaven forbid — Facebook? Don’t bother. You’ll likely get a bot, or worse. What happened to customer service? Believe it or not, there was a time in the not too distant past when companies actually prided themselves on face-to-face […]
Business
Website maintenance plans
If you build a website you can’t manage or promote, you haven’t solved a problem — You’ve created one. Launching a website isn’t the end of the process, it’s just the beginning. You need a maintenance plan. What is a website maintenance plan? Websites require ongoing attention to stay secure, functional, relevant, and effective. A […]
The trouble with outsourcing
You may not know it, but a lot of marketing agencies outsource most of their website design work to inexpensive overseas freelancers. You’re entitled to know who will be doing the actual work, and where they’re located. Outsourcing is common Probably much more common than you think. That’s not necessarily a bad thing, but there […]
