Websites are complicated
Most small businesses don’t have the resources or desire to maintain their websites. No problem. We can manage your site and help you create an internet strategy that’s a profit center instead of a sinkhole.
Maintaining and updating your website
What is a maintenance plan?
A website maintenance plan (often called a support plan or care plan) is a structured approach to managing a website to ensure it remains secure, performant, reliable, and up-to-date. Many marketing agencies and web design studios offer a variety of support plans for a recurring monthly fee. Some bill by the hour for their services.
How much do they typically cost?
The cost of subscription-based support plans can vary widely. As a rough estimate, basic maintenance plans may start at around $50 to $100 per month, while more comprehensive plans can range from $100 to $500 per month or more. Plans that offer hosting, content creation, or social media management services can cost considerably more.
Full disclosure: We’re expensive.
Website support plans
Choose a standard level of care. Or we’ll customize one for you.
01
Level 01
$200 / month
Priority: Defend
Focus: Backups, updates, performance, security, minor revisions
Personal support: 4 hours per month maximum
Best for: Websites that are updated twice a month or less
Learn more: Support terminology
- Daily website backups
- Monthly offsite website backups
- Regular security audits
- WordPress updates
- Plugin updates
- Theme updates
- Browser compatibility testing
- Mobile device testing
- Website performance audits
- Access to premium plugins
- Advanced form processing
- Technical SEO
- Website Operations Manual
- Unlimited support by email
- Monthly Activity Report
- Content revision
02
Level 02
$400 / month
Priority: Engage
Focus: Content creation, basic social media
Personal support: 8 hours per month maximum
Best for: Websites that are updated weekly
Learn more: Support terminology
- Daily website backups
- Monthly offsite website backups
- Regular security audits
- WordPress updates
- Plugin updates
- Theme updates
- Browser compatibility testing
- Mobile device testing
- Website performance audits
- Access to premium plugins
- Advanced form processing
- Technical SEO
- Website Operations Manual
- Unlimited support by email
- Monthly Activity Report
- Content revision
- +
- Copywriting and content creation
- Social media sharing
- Introduction to Google search tools
- Scheduled phone support
- Document and PDF creation
- Photograph sourcing
03
Level 03
$800 / month
Priority: Convert
Focus: Advanced social media, email marketing
Personal support: 16 hours per month maximum
Best for: Websites that are updated twice a week or more
Learn more: Support terminology
- Daily website backups
- Monthly offsite website backups
- Regular security audits
- WordPress updates
- Plugin updates
- Theme updates
- Browser compatibility testing
- Mobile device testing
- Website performance audits
- Access to premium plugins
- Advanced form processing
- Technical SEO
- Website Operations Manual
- Unlimited support by email
- Monthly Activity Report
- Content revision
- +
- Copywriting and content creation
- Social media sharing
- Introduction to Google search tools
- Scheduled phone support
- Document and PDF creation
- Photograph sourcing
- +
- Social media publishing
- Email marketing
- Third-party review
- In-person consultations
- Google Business Profile management
- Personal training
Payment and Terms
All service plans are subject to the following terms:
- Payment: Due monthly, in advance.
- Terms: 3-month minimum term. Thereafter either party may cancel at any time with 30-day notice.
- Support hours expire monthly and do not roll over.
- Support hours are only guidelines. We never nitpick, and we’ll never nickel-and-dime you.
- Standard support plans do not include website hosting, domain name registration, or email service.
- Other exclusions apply.
Support plans explained
If you’re new to website design and support, it’s easy to get overwhelmed by all the buzz words, acronyms, and technical jargon. It bugs us too, so we assembled some brief descriptions to help clarify our support plans.
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